Reporting To: Operations Manager / Assistant Manager – Operations
Job Summary: The Operations Executive is responsible for ensuring smooth day-to-day operational activities, coordination with internal teams and vendors, maintaining service quality, and supporting business efficiency. The role requires robust coordination, problem-solving, and multitasking abilities.
Key Responsibilities:
Manage daily operations and ensure timely execution of services
Coordinate with vendors, clients, and internal teams
Handle booking/assignment, scheduling, and service delivery
Monitor service quality and resolve operational issues/escalations
Maintain proper documentation and MIS reports
Track vendor performance and compliance
Ensure adherence to company policies and client requirements
Support cost control and operational efficiency initiatives
Handle client queries and provide timely updates
Assist in onboarding recent vendors and operational setup
Key Skills & Competencies:
Strong communication and coordination skills
Problem-solving and decision-making ability
Time management and multitasking
Basic knowledge of MS Excel & reporting
Customer service orientation
Ability to work under pressure and in dynamic environments
Qualifications:
Graduate in any discipline (Operations/Management preferred)
1–3 years of experience in operations (car rental/logistics preferred)
Preferred Experience (Advantage):
Experience in car rental / travel / logistics industry
Knowledge of route planning, fleet handling, or vendor management
Familiarity with handling drivers and vehicle operations
Working Conditions:
Adaptable working hours / rotational shifts
Availability on phone for urgent operational issues
KPIs / Performance Metrics:
On-time service delivery
Client satisfaction score
Issue resolution turnaround time
Vendor performance and compliance
Cost optimization