Customer Service Executive – Blended Process:
Handle customer interactions through voice, chat, and email channels.
Resolve customer queries and complaints with accurate and timely solutions.
Provide information regarding products, services, orders, and account-related concerns.
Follow defined SOPs, quality standards, and compliance guidelines.
Maintain accurate customer records and update CRM/ticketing systems.
Escalate complex issues to the appropriate department when required.
Conduct timely follow-ups to ensure issue resolution and customer satisfaction.
Achieve assigned KPIs, SLAs, AHT, and quality targets.
Maintain qualified communication, active listening, and a customer-focused approach.
📌 Customer Care Executive Noida
🏢 Eos globe
📍 Noida
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