We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, provide accurate information, and ensure a smooth customer experience. The role involves interacting with customers through calls and messages, resolving issues, and supporting sales and service teams to maintain high customer satisfaction.
Roles & Responsibilities
Customer InteractionHandle inbound and outbound calls professionally
Respond to customer queries via phone, WhatsApp, or other channels
Provide clear and accurate product/service information
Query ResolutionUnderstand customer concerns and provide timely solutions
Escalate complex issues to the concerned team
Ensure customer satisfaction before closing the query
Lead Handling & SupportIdentify customer requirements and guide them accordingly
Forward qualified leads to the sales team
Follow up with customers for updates and conversions
4. CRM & DocumentationUpdate customer details and interaction records in CRM
Maintain proper documentation of enquiries and follow-ups
Ensure accuracy in data entry and reporting
CoordinationWork closely with Sales, Operations, and Courier teams
Ensure smooth communication between departments
Track order status and update customers regularly
Customer ExperienceMaintain a polite and positive attitude at all times
Build solid relationships with customers
Ensure repeat engagement and trust
RequirementsAny graduate (preferred)
Positive communication skills (Tamil & basic English)
Basic computer knowledge (CRM, Excel, WhatsApp)
Ability to handle customer pressure calmly
Freshers / Experienced both can apply
Key SkillsCommunication
Problem-solving
Customer handling
Follow-up skills
Time management
Working Details
Location: Chennai
Work Type: Full time
Industry: Gold / Retail / Customer Service
📌 Telecalling Executive Chennai
🏢 Rate4gold
📍 Chennai
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