We are looking for a Collection Executive with prior experience in any NBFC or bank to handle follow-ups for customers in the 41 to 180 Days Past Due (DPD) bucket. The ideal candidate should have:
Experience in collections for short-term/personal loans.
Excellent communication skills for phone-based follow-ups.
Ability to persuade customers and resolve queries professionally.
Basic understanding of DPD terminology and collection strategy.
Capability to update and maintain collection records systematically.
Key Responsibilities:
Make daily follow-up calls to overdue customers (41–180 DPD).
Ensure timely recovery and reduce roll-forward cases.
Provide transparent and correct repayment information.
Escalate difficult cases to the team lead when needed.
Coordinate with the field team where necessary.
Work Days: Monday to Saturday
Timings: 10:00 AM to 7:00 PM
📌 Collections Executive New Delhi
🏢 Richman Fincap
📍 New Delhi
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