Handle customer queries through phone calls, WhatsApp, email and SMS.
Understand customer concerns and provide appropriate solutions.
Coordinate with internal teams to resolve customer issues.
Communicate updates and solutions to customers in a timely manner.
Coordinate with courier/logistics partners regarding order status and delivery.
Maintain and update order details in MS Excel.
Track customer orders and follow up on pending/delayed deliveries.
Process online orders whenever required through different online portals.
Perform data entry and data processing.
Maintain accurate customer and order records.
📌 Customer Care Executive Surat
🏢 Emerge The Inside Out
📍 Surat
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