Call recent leads received through Facebook, Instagram, Google, YouTube and other sources.
Explain Big Derma’s hair transplant, hair fall and skin treatment services.
Understand patient requirements and answer basic queries regarding procedures, pricing and offers.
Convert enquiries into consultation appointments.
Follow up regularly with interested and pending patients.
Maintain accurate records of calls, follow-ups, appointments and conversions.
Coordinate with the doctor/consultation team regarding scheduled appointments.
Handle missed calls and WhatsApp enquiries promptly.
Follow up with patients who have cancelled or postponed consultations/surgeries.
Achieve monthly calling, appointment and conversion targets.
Maintain skilled and empathetic communication with patients.