Role Responsibilities:
Conduct customer satisfaction surveys to identify service improvements.
Handle customer calls and direct them to appropriate departments.
Manage customer issues and provide easy-to-follow solutions.
Assist customers in choosing products based on their needs and budget.
Key Deliverables:
Ensure timely resolution of customer concerns and complaints.
Inform customers about promotions and deals.
Build positive rapport with customers via phone or in-person.
Prepare reports on customer satisfaction and assist in team skill development.