Job Description:
Manage day-to-day restaurant operations, including opening, closing and shift management.
Ensure adherence to company SOPs, operational processes and brand standards.
Ensure smooth coordination between kitchen, counter, delivery and service teams.
Maintain optimum service speed and operational efficiency.
Ensure proper functioning and maintenance of restaurant equipment.
Achieve monthly/annual sales and revenue targets.
Analyse daily sales, average bill value, transactions and other store KPIs.
Drive upselling, cross-selling and promotional initiatives.
Identify prospects to improve store sales and profitability.
Monitor and act on business performance reports.
Ensure consistent food quality, portion control and product presentation.
Maintain high standards of customer service and guest satisfaction.
Handle customer complaints and resolve escalations effectively.
Monitor customer feedback and implement corrective actions.
Review food cost, labour cost and other controllable expenses.
Maintain cleanliness of kitchen, dining/service areas, equipment and storage areas.
Monitor key metrics such as sales, food cost, labour cost, wastage, customer complaints and productivity.
Prepare and review daily/weekly/monthly operational reports.