Roles & ResponsibilitiesHandle customer calls, WhatsApp messages, and service-related queries professionally.
Understand customer complaints and provide the right information or solution.
Schedule and coordinate technician visits based on customer requirements.
Follow up with technicians to ensure timely customer visits and service completion.
Keep customers updated about technician arrival, service status, delays, or rescheduling.
Record customer complaints, service requests, and follow-ups in Excel/software.
Take regular follow-ups on pending and unresolved complaints until closure.
Coordinate with the Operations and Service teams to resolve customer issues.
Maintain a polite, patient, and helpful approach while dealing with customers.
Follow up with customers after service to check whether the issue has been resolved satisfactorily.
Escalate responsible or repeated complaints to the reporting manager.
Maintain accurate customer and service records and prepare daily/weekly reports.
Support the team in improving customer satisfaction and reducing pending complaints.

📌 Customer Care Executive Pune
🏢 Apsons Greentech Private
📍 Pune