A Telesales Representative drives revenue by proactively contacting potential or existing customers via telephone to promote, sell, and upsell products or services. They are responsible for meeting, or exceeding, daily/monthly call volume and sales targets, identifying customer needs, and maintaining accurate records in a CRM system.

Key Responsibilities
Generate Leads & Sales: Initiate outbound calls to prospective clients to convert them into customers.
Persuasive Selling: Deliver targeted, persuasive sales scripts to highlight product advantages.
Customer Relationship Management: Build rapport, handle customer questions, and address objections to close deals.
Data Accuracy: Maintain updated records of customer interactions, transactions, and contact information.
Achieve Targets: Consistently meet or exceed personal and team sales quotas and key performance indicators (KPIs).
Up-selling:



Upsell and cross-sell additional products or services to existing customers.

Required Skills and Qualifications
Communication Skills: Robust verbal communication and persuasive skills, with the ability to build rapport over the phone.
Resilience: Ability to handle rejection and maintain a positive, qualified demeanor.
Technical Proficiency: Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office Suite.
Experience: Prior experience in telesales, telemarketing, or customer service is preferred.
Education: High school diploma or equivalent is required, with higher education in marketing/business preferred.

Common Performance Metrics (KPIs)
Call volume (number of calls per day)
Conversion rates (leads to sales)
Total sales revenue generated
Average handling time per call

📌 Telesales Executive Bengaluru (India)
🏢 CNF
📍 India