Responsibilities
Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
Partner cross-functionally during the sales process and own the services portion of deals, including presentations, RFP responses, and proposal/SOW generation.
Interact with sales reps and leadership during pre-sales and post-sales (delivery) phases.
Serve as the senior point of contact for client escalations.
Oversee project financials, focusing on profitability and productivity to ensure long-term client success.
Work with the Resource Management Office (RMO) to prioritize and allocate staff resources strategically.
Occasionally provide project management for customer engagements.




Provide strategic updates on client performance to SailPoint Senior Management and account teams.
Collaborate with Customer Success Managers to maintain customer satisfaction throughout implementations.
Identify prospects to expand SailPoint solutions and services footprint.
Manage the team, including staffing decisions, utilization management, performance reviews, and career development support.
Coach Engagement Managers and project team members on performance and development.
Participate in recruiting and employee development activities to maintain a balanced, skilled team.

📌 Manager, Professional Services Pune (India)
🏢 Sailpoint Technologies
📍 India