Customer Voice Executive

For KTEIN Biotech Pvt. Ltd., Ahmedabad.

Salary 15k to 20k based on skills, experience and results

Role Focus: Customer Retargeting, Relationship Building, Resolve customer issues & Repeat Sales

Key Responsibilities:
Call/WhatsApp existing customers for feedback and follow-ups.
Retarget past customers for repeat purchases, cross-selling & upselling.
Follow up with abandoned/inactive customers and convert potential leads.
Inform customers about recent launches, offers, combos and relevant products.
Maintain customer follow-up and conversion data in CRM/Excel/Google Sheets.
Coordinate on basic customer queries, complaints and post-purchase follow-ups.
Achieve daily calling/follow-up and monthly conversion targets.

Skills Required:
Positive Hindi communication; basic English required.




Confident and polite telephone communication.
Customer convincing and relationship-building skills.
Basic sales/retargeting mindset.
Basic Excel/Google Sheets/CRM knowledge.
Preferably 1–2 years' experience in telecalling, customer service, inside sales or customer retention.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person

📌 Customer Care Executive Satellite
🏢 Ktein Biotech
📍 Satellite