Front Office Executive

Job Description

During the pre-launch and launch phase of the hotel, he/she will help in establishing and implementing procedures and service standards as defined by the company. The objective is to ensure a smooth transition from the project phase to a fully functioning hotel, which will require the individual to implement systems set-up for the Front Office.

The associate, being at direct customer interface points, will be the face of the company for most guests. His/her job responsibilities will include the following:
Guest Service:
In the telephone operator role:
Guest arrivals co-ordination:
Reception activity:
Taking guest check-outs:
Co-ordinating with other functional departments for smooth operation of hotel
Keep track of guest bills and answering guest queries regarding billing issues with the supporting




Attending to walk-in visitors by providing information regarding services provided by the hotel and rates charged for the services
Keeping track of hotel car keys and guest car keys standing at the porch
Cash, Credit Card, Foreign Currency and Bill to Company settlement of guests checking out and foreign currency money exchange for in house guests
Maintaining an accurate and up-to-date guest profile database.
Maintaining confidentiality of all guests, company information and records
Ensuring all guest feedback and requests are recorded
Maintaining hotel/statutory records as required
Creating GSTS comparative report
Maintain hot logs & cold log

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Versatile schedule
Food provided
Provident Fund

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Front Office Executive Receptionist Vadodara
🏢 Tarasuns an unit of shree ram krupa enterprise
📍 Vadodara