Job Summary:
IMTS Institute is looking for a proactive and customer-focused Customer Relationship Executive to manage relationships with students, parents, and learners. The candidate will be responsible for handling queries, providing timely support, ensuring customer satisfaction, and maintaining robust relationships throughout the student journey.

Key Responsibilities:
Handle inbound and outbound calls with students and parents.
Understand and resolve student queries related to courses, admissions, fees, and services.
Follow up with students to ensure a smooth learning and admission experience.
Maintain regular communication with students through calls, WhatsApp, and email.
Build and maintain robust relationships with students and parents.
Coordinate with the Sales, Admissions, Academic, and Support teams to resolve issues.
Handle customer concerns and escalations professionally.
Maintain accurate customer information and interactions in CRM.
Conduct feedback calls and identify areas for improving student satisfaction.
Track follow-ups and maintain daily activity reports.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Paid sick time
Paid time off

Work Location: In person

📌 Customer Support Noida
🏢 MIT Institute
📍 Noida