Developing and implementing effective strategies to improve the customer experience, including service standards and processes.
Leading, engaging, and managing a team of customer service representatives to achieve individual and team goals.
Establishing and maintaining relationships with key customers to foster loyalty and long-term partnerships.
Monitoring customer feedback and trends to identify areas for improvement and making data-driven decisions.
Leadership Skills: Proven ability to motivate, lead, and develop a team.
Analytical Skills: Robust ability to track KPIs and use data to drive process improvements.