About the Role

Order Operations is the operational backbone of Paessler's go-to-market motion. As an Order Operations Specialist, you will support the full order lifecycle: quote support, order processing through invoicing and cancellations - working closely with Sales, Renewals, and Partner teams to keep deals moving accurately and on time.

This is a team-oriented, customer-facing role. You'll be a key point of contact for both internal teams and external customers, helping to resolve order and billing questions with professionalism and care.

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What You'll Do
Process orders and quotes — Handle new, upgrade, and renewal quotes and orders across direct and partner channels, and ensure accurate order entry across all product lines
Support invoicing and billing — Assist with invoice corrections, PO number additions, tax adjustments, and customer billing inquiries
Manage cancellations — Process auto-renewal cancellations and other cancellation requests in line with established workflows
Support sanction screening — Review sanction hits, verify data,



and escalate confirmed cases to Legal as needed
Triage and route tickets — Rotate through the Sales Inbox Ticket Master function, classifying and routing incoming tickets to the right team within SLA

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What We're Looking For

Required
1–2+ years of experience in order management, sales operations, or a similar operational role
Working knowledge of Salesforce — familiarity with how it supports opportunity and order workflows
Experience with a ticketing platform such as Freshdesk or similar
Comfortable communicating directly with customers — written and verbal — in a qualified, solution-oriented way
Strong attention to detail and ability to manage multiple priorities in a rapid-moving environment

Preferred
Salesforce RCA or CPQ knowledge is a plus
Familiarity with subscription billing models or SaaS order flows
Experience in a global role covering multiple regions (EMEA, Americas, APAC)

📌 Order Operations Specialist Bengaluru
🏢 contactpoint 360
📍 Bengaluru