We are looking for an experienced Note Sorting Machine / Currency Sorting Machine Technical Expert who can manage our service team and handle technical issues related to currency counting and note sorting machines.
Key Responsibilities
Manage and guide a team of Service Engineers / Technicians.
Provide technical support and troubleshooting for Note Sorting Machines and Currency Counting Machines.
Diagnose and resolve mechanical, electrical, electronic and software-related machine issues.
Handle service escalations and ensure timely resolution of customer complaints.
Train and support service engineers on machine operation, maintenance and troubleshooting.
Coordinate service calls and allocate work to engineers.
Monitor engineers' performance and ensure proper service quality.
Support machine testing, assembly, installation and quality checking.
Coordinate with customers, internal teams and management for technical issues.
Maintain service reports and technical records.
Experience in Currency Counting Machines / Cash Counting Machines / Office Automation equipment is preferred.
Good knowledge of electrical, electronic and mechanical troubleshooting.
Robust team management and leadership skills.
Ability to manage and guide multiple service engineers.
Valuable problem-solving and communication skills.
Willingness to handle customer technical escalations.