Job Description – Back Office Executive

Position: Back Office Executive
Department: Operations
Location: Ahmedabad
Employment Type: Full-Time
Experience: 1–3 years preferred

About the Role

We are looking for a smart, confident, and organized Back Office Executive to support our operations. The ideal candidate should have excellent communication skills, strong knowledge of MS Excel and CRM, good email drafting abilities, and the confidence to coordinate and manage people effectively.

Key Responsibilities
Handle day-to-day back-office operations.
Communicate professionally with clients, prospects, and internal teams.
Manage and update customer information, leads, and activities in the CRM.
Prepare professional emails, reports, follow-ups, and business communication.
Maintain and analyze data using MS Excel.
Coordinate with team members and ensure timely completion of assigned tasks.
Monitor team activities, follow-ups, and daily performance.
Prepare daily/weekly MIS reports and operational updates.
Identify operational issues and suggest practical solutions.
Manage multiple tasks and priorities efficiently.
Contribute creative ideas to improve processes, communication, and team productivity.

Required Skills




Excellent verbal and written communication skills.
Good working knowledge of MS Excel.
Hands-on experience with CRM software.
Strong email drafting and skilled communication skills.
Good people-management and coordination skills.
Creative thinking and problem-solving ability.
Solid organizational and follow-up skills.
Ability to work independently and as part of a team.
Good attention to detail and willingness to learn.

Preferred Candidate
Experience in a US process / international process / BPO / back-office operations will be an advantage.
Candidates who are confident in speaking English and interacting with people are preferred.
Should be proactive, responsible, and target-oriented.

What We Offer
Growth-oriented work environment.
Opportunity to work with an international-facing business.
Learning and career development opportunities.
Performance-based growth and incentives.

Apply if you are confident, organized, good with people, robust in Excel & CRM, and have the creativity to improve the way a team works.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Back Office Executive Ahmedabad
🏢 Marcellus Exhibitions
📍 Ahmedabad