We are a growing consumer brand focused on delivering quality products and a smooth customer experience. Our team works across customer service, e-commerce, operations and brand activities.
Role Overview
We are looking for a Customer & Operations Intern to support our day-to-day order processing and operational activities. You will work closely with the Brand Executive and gain practical exposure to e-commerce operations, order management and customer-related processes.
Duration: 2 months
Stipend: ₹5,000 per month
Key Responsibilities
Enter and maintain accurate order data in the required systems and sheets.
Verify COD orders before processing.
Check order details, products and quantities before dispatch.
Monitor dispatch and delivery status.
Identify delayed, failed, cancelled or problematic orders.
Maintain and update order records.
Escalate order-related issues to the Brand Executive.
Support customer-related and marketing activities when assigned.
Assist with operational coordination and data-related tasks.
Follow defined SOPs and complete tasks within timelines.
Requirements
Valuable attention to detail and accuracy.
Valuable communication and organizational skills.
Basic computer and data-entry skills.
Ability to work with Excel/Google Sheets.
Willingness to learn e-commerce and operations.
Responsible and organized approach to work.
Freshers and students are welcome to apply.
What You'll Gain
Practical experience in e-commerce operations.
Hands-on experience with order processing and fulfilment.
Exposure to customer service and business operations.
Understanding of COD, dispatch and delivery processes.
Experience working with operational data and reports.
Exposure to marketing and brand activities.
Chance to work in a growing consumer brand.