CRM Management:
Maintain and update customer information, lead status, and communication logs accurately within the CRM software ([Specify your CRM, e.g., Salesforce, HubSpot, Zoho CRM, etc.]).
Generate reports from the CRM to track lead progress, performance metrics, and customer engagement.
Ensure data integrity and consistency within the CRM system.
Utilize CRM features to automate follow-up tasks and schedule appointments.

Lead Follow-up & Nurturing:
Conduct outbound calls to prospective leads generated through various channels.
Qualify leads by understanding their needs, preferences, and budget.
Provide comprehensive information about our products/services to potential customers.
Schedule appointments and meetings for the sales team as required.
Maintain a consistent follow-up cadence through calls, emails, and messages to convert leads into customers.
Re-engage dormant leads and identify new opportunities.

Customer Relationship Management:
Build and maintain robust,



long-lasting customer relationships.
Address customer inquiries, resolve issues, and provide excellent support in a timely and professional manner.
Gather customer feedback and relay it to the relevant departments for continuous improvement.
Ensure customer satisfaction throughout their journey with us.

Sales Support:
Collaborate closely with the sales team to ensure a seamless transition of qualified leads.
Assist in preparing sales pitches, presentations, and proposals.
Achieve daily, weekly, and monthly targets for calls, follow-ups, and lead conversions.
Stay updated on industry trends and competitor activities.

Job Type: Full time

Pay: ₹8,086.00 - ₹18,000.00 per month

Perks:
Cell phone reimbursement
Paid time off

Experience:
Telecaller: 2 years (Preferred)

Language:
English (Preferred)

Work Location: In person

📌 Customer Relation Executive Cre Kozhikode
🏢 Bronet Group
📍 Kozhikode