Job Summary:
We are looking for a agile and customer-focused Spa Duty Manager to support daily spa operations, drive sales, uphold service excellence, and lead the spa team in delivering exceptional guest experiences in a hotel spa setting.
Key Responsibilities:
Assist in managing day-to-day spa operations and guest service delivery
Drive spa revenue through memberships, retail sales, and service promotions
Supervise spa therapists and ensure grooming, discipline, and performance standards
Handle guest queries, appointments, feedback, and complaint resolution
Monitor daily reports, inventory, stock management, and operational records
Coordinate with hotel teams to ensure smooth operations and guest satisfaction
Conduct team briefings and support training and development initiatives
Ensure hygiene, SOP compliance, and brand standards are maintained
Requirements:
Experience in Spa / Salon / Wellness / Hospitality operations preferred
Robust communication and customer service skills
Sales-oriented mindset with team handling ability
Knowledge of spa operations and guest experience management
Experience: 2–5 Years
Salary: As per industry standards