Key Responsibilities:
Handle and manage all incoming and outgoing official emails.
Draft, respond to, and follow up on email communications in a qualified and timely manner.
Possess excellent written and verbal English communication skills.
Escalate and report all critical or high-priority emails directly to the Director for review and necessary action.
Coordinate with internal departments to ensure timely responses and closure of email queries.
Receive and record service complaints and assign jobs to field technicians.
Monitor the daily activities of 10–15 field technicians and maintain proper work allocation.
Verify service reports submitted by technicians and ensure timely closure of service calls.
Perform general back-office and administrative support functions as assigned.