A Customer Care Executive is responsible for assisting customers, resolving their issues, and ensuring a positive customer experience. Common job roles and responsibilities include:
Answer customer inquiries via phone, email, chat, or in person.
Resolve customer complaints in a skilled and timely manner.
Provide accurate information about products, services, and company policies.
Process customer orders, returns, exchanges, and refunds.
Maintain customer records and update information in the system.
Follow up with customers to ensure their issues have been resolved.
Escalate complex issues to the appropriate department when necessary.
Handle customer feedback and suggest improvements to enhance service quality.
Meet performance targets such as response time, customer satisfaction, and resolution rate.
Build and maintain positive relationships with customers through courteous and effective communication.

Pay: ₹18,500.00 - ₹21,450.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Bengaluru
🏢 Electronic hub
📍 Bengaluru