Job Description:
We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to join our team.
Key Responsibilities:
Manage and maintain robust relationships with existing clients.
Understand client requirements and provide suitable solutions.
Handle client queries, concerns, and follow-ups.
Coordinate with internal teams to ensure timely delivery of services.
Maintain regular communication with clients and ensure customer satisfaction.
Identify prospects for upselling and cross-selling.
Prepare proposals and follow up with clients when required.
Maintain accurate client records and update CRM systems.
Achieve client retention and relationship management goals.
Requirements:
Minimum 2 years of experience in CRM, Client Relationship Management, or a similar role.
Excellent communication and interpersonal skills.
Robust follow-up and negotiation skills.
Good knowledge of MS Office and CRM tools.
Ability to manage multiple clients and tasks efficiently.
Candidates with experience in the IT/Digital Marketing industry will be preferred.