Hiring Team Leader-Non Voice Process (Chat, Email & Letter)

Job Description:

We are looking for a Team Leader (Non-Voice) to manage chat, email, and letter-based operations, ensure process accuracy, and lead a back-office team effectively.

Key Responsibilities
Lead and manage a non-voice team handling chat, email, and letter communication.
Prepare and maintain reports using Excel, Word, and PowerPoint.
Ensure smooth process execution for back-office workflows.
Communicate professionally (verbal & written) with MGL officers and stakeholders.
Support the team in system-based and manual task settings.
Drive operational efficiency through process knowledge and team guidance.

Eligibility Criteria:
Minimum Qualification - Graduate in any stream
1 to 3 years of experience as a Team Leader in a Non-Voice process.
Minimum 1 year experience in back-office operations.
Positive communication and reporting skills.

Work Details
Full Time
Shift: Day shift/ rotational (depending on process)

Navi Mumbai

📌 Team Leader Non Voice Process Chat, Email & Letter Navi Mumbai
🏢 ONE POINT ONE SOLUTIONS
📍 Navi Mumbai