A Sales Executive at Royal Enfield mainly focuses on selling motorcycles, building customer relationships, achieving sales targets, and providing a positive showroom experience.
Key Roles & Responsibilities
Customer handling
Welcome customers to the showroom.
Understand their requirements, budget and riding preferences.
Recommend the right Royal Enfield motorcycle.
Product presentation
Explain bike features, specifications, pricing, benefits and available offers.
Demonstrate the motorcycle and arrange test rides.
Sales target achievement
Achieve daily, monthly and yearly sales targets.
Convert enquiries and test rides into bookings and retail sales.
Lead follow-up
Follow up with customers through phone calls, online enquiries and referrals.
Maintain customer information in the dealership's CRM/DMS system.
Finance & insurance
Explain EMI and finance options.
Coordinate with banks/finance and insurance teams.
Promote relevant additional products such as extended warranty where applicable.
Accessories & riding gear
Promote Royal Enfield accessories, riding gear and merchandise as part of the sales process.
Booking and delivery
Complete customer documentation.
Coordinate vehicle allocation, invoicing, insurance, registration and delivery.
Explain basic vehicle controls, maintenance and safety information during delivery.
Customer satisfaction
Maintain good relationships with customers after the sale.
Handle customer concerns and coordinate with the appropriate dealership team for resolution.
Sales records & showroom standards
Keep customer and sales records updated.
Ensure the showroom, bikes and promotional material are presented according to dealership standards.
Skills required
Valuable communication and convincing skills
Customer-handling ability
Basic computer/CRM knowledge
Negotiation and sales-closing skills
Good knowledge of Royal Enfield motorcycles
Target-oriented attitude
Teamwork
Professional appearance and behaviour
Pay: ₹13,000.00 - ₹20,000.00 per month
Advantages:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund