DESCRIPTION:
Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you

Key job responsibilities

Key job responsibilities
Demonstrate transparent and polite written and verbal communication




Maintain a positive and skilled demeanor at all times
Meet or exceed all quality, productivity, and time management goals as set by management.
Follow all site performance and behavior expectations as outlined by management.
Follow company policies and processes in order to process customer requests appropriately
Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
Escalate customer issues appropriately and in a timely manner
Proactively communicate system & process issues
Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
Contact appropriate teams as needed for systemic issues
Detail oriented and process focused. Must be able to follow processes and document research & interactions in transparent and concise manner.
Flexibility to work shifts including overni

📌 Kdp Support Analyst Chennai
🏢 ADCI MAA 15 SEZ - K20
📍 Chennai