This role requires an individual who can take ownership, lead teams, improve processes, support revenue functions, and create a seamless experience for customers, mentors, and internal stakeholders.

Key Responsibilities - Business Operations & Process Management
Lead and manage daily business operations to ensure smooth and productive functioning.
Develop, implement, and improve operational processes to enhance productivity and scalability.
Coordinate with different teams including Sales, Training, Marketing, and Support to ensure alignment.
Track operational performance, identify challenges, and drive timely solutions.
Maintain operational reports, dashboards, and performance metrics.

Team Leadership & People Management
Lead, mentor, and manage the operations team to achieve business objectives.
Allocate tasks, monitor progress, and ensure timely completion of deliverables.
Conduct regular team reviews and provide guidance, feedback, and support.
Build a culture of ownership, accountability, collaboration, and continuous improvement.





Sales & Customer Operations
Support the sales team by ensuring effective lead management, enquiry handling, and customer communication.
Monitor lead allocation, follow-ups, feedback calls, and customer engagement activities.
Ensure smooth coordination between sales and operations teams.
Drive customer satisfaction through timely support and effective communication.

Program & Training Operations
Oversee execution of online and offline training programs.
Ensure smooth coordination with mentors, trainers, and learners.
Manage session schedules, recordings, attendance tracking, learner communication, and operational requirements.
Ensure high-quality delivery and participant experience.

Digital & Database Management
Oversee website updates, course page management, mentor profiles, success stories, and digital content.
Maintain accurate databases and operational records.
Ensure timely management of

📌 Business Operations Lead Nashik
🏢 Udyogwardhini Education Private
📍 Nashik