Handle customer accounts through phone calls to collect overdue payments while maintaining valuable customer relationships and providing quality service.
Key Responsibilities
Call customers regarding overdue payments and pending dues.
Follow up on promised payments.
Negotiate repayment plans and settlements according to company policy.
Resolve customer queries related to payments and account status.
Update customer interaction details in CRM or collection systems.
Follow company policies, DRA guidelines, and data privacy regulations.
Prepare collection reports and performance updates.
Required Skills:
Excellent communication and interpersonal skills.
Solid negotiation and persuasion abilities.
Basic understanding of collection and customer service processes.
Basic computer knowledge.
Good analytical and problem-solving skills.
Eligibility
Minimum qualification:12th Pass (Higher Secondary).
Freshers with valuable communication skills are eligible to apply.(HINDI/ Bengali)