Responsibilities & Key Deliverables
Commodity: B&T;
Will be responsible for resolving field concerns related to Trim parts across platforms
Data analysis related to concerns.
Daily Repair orders, Service concerns, Field concerns monitoring
Daily monitoring of field complaints & effectivity of actions
Reduction in field concerns by correct root cause analysis & speedy implementation of corrective measure to meet organisation targets
Discussions with various stakeholders for analysis, like supplier, SQE, R&D;, Customer care etc.
Respond to escalated TAR [ técnical Assistance] to Dealers for concern resolution.
Deployment of lessons learnt in upcoming models based on past learnings.
participate in RGA [realibility Growth analysis ] to identify and resolve product concerns proactively.
Genearte Field concern MIS & publish report, PPT for higher management
Carry out joint investigations in field to arrive at root cause
Take appropriate actions in association with manufacturing, supplier quality & design & for closure of field & internal concerns




Speedy & time bound closure of emerging concerns
warrnty parts disposal with correct attrinution after analysis.

Experience

8 to 10 yrs

Industry Preferred

Automotive

Qualifications:
B.E - Mecahnical / Automobile [ additional qualification of plastic, Plymer technology will be added advantage]

General Requirements
Product Knowledge. For Trim parts ,like IP, Door trim pad, plastic trims, AC vents, grab handles, consol, seats, glass.
Valuable understanding of palstic manufcaturing processes its defects and remedies - like injection molding, Vacumme forming, ultrasonic welding, extusiosn, etc.
Positive understanding on vehicle level interface of plastic parts, interface with other vehicle parts
Positive understanding on manufacturing process of trim parts other than plastics like carpet, soft trims etc,
Systematic root cause analysis of Failures by QC story appr

📌 Deputy Manager Chakan (India)
🏢 Mahindra & Mahindra
📍 India