Service Coordinator - Job Roles & Responsibilities

Position: Service Coordinator

Job Purpose

The Service Coordinator is responsible for coordinating preventive maintenance (PPM) and breakdown service activities, ensuring timely service delivery, maintaining accurate records, and acting as the communication link between customers, field technicians, supervisors, and internal departments.

Key Roles & Responsibilities
Service Ticket Management
Create Preventive Planned Maintenance (PPM) and Breakdown service tickets on the service portal.
Assign service tickets to the respective field technicians based on site requirements and supervisor inputs.
Monitor all open tickets and ensure their timely completion and closure within the defined service timelines.
Ensure every closed ticket is supported by a digitally submitted service report.
PPM Planning & Scheduling
Prepare and maintain the PPM schedule as per the due dates.
Coordinate with supervisors and technicians to ensure PPM services are completed on time.




Follow up on pending PPM activities and update customers regarding scheduled visits.
Service Records & Documentation
Maintain an updated tracker for all PPM and Breakdown tickets, including:
Ticket number
Date & time of ticket creation
Date & time of closure
Technician assigned
Service status
Remarks
Ensure all service records are accurate and updated on a daily basis.
Technician Coordination
Coordinate with site supervisors for technician deployment based on site requirements and complaint priority.
Maintain the daily attendance records of all service technicians.
Follow up with technicians for timely submission of service reports and supporting documents.
Material & Spare Parts Management
Maintain a daily material movement register for spare parts issued and utilized at customer sites.
Ensure faulty spare parts are returned to the office before service tickets are closed.
Coordinate with technicians a

📌 Service Co Ordinator Delhi
🏢 stulz-chspl (india
📍 Delhi