Key Responsibilities
Monitor live CCTV footage and identify any suspicious or unusual activities.
Record and maintain incident logs and daily monitoring reports.
Immediately report security incidents or emergencies to the appropriate personnel.
Answer incoming customer calls in a professional and courteous manner.
Provide accurate information and assistance to customers.
Register customer complaints, service requests, and follow up when required.
Escalate unresolved issues to the concerned department.
Maintain confidentiality of surveillance footage and customer information.
Ensure compliance with company policies and operational procedures.

Qualifications:
Minimum qualification: B tech or Graduate preferred.
Basic computer skills and familiarity with Microsoft Office.
Good verbal and written communication skills.
Ability to work in rotational shifts if required.




Prior experience in CCTV monitoring, security operations, or customer service is an advantage but not mandatory.

Skills Required
Robust observation and attention to detail.
Excellent communication and interpersonal skills.
Problem-solving and decision-making ability.
Qualified attitude and integrity.
Valuable organizational and record-keeping skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement

Ability to commute/relocate:
Kadavanthara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Language:
Malayalam (preferred)
English (preferred)

Work Location: In person

📌 Customer Relationship Executive Kadavanthra (India)
🏢 Sysmantech
📍 India