WOK TOSSED | Artemis Hospital, Gurgaon

Department: Operations / Food & Beverage
Position: Cafe Supervisor
Location: Artemis Hospital, Sector 51, Gurgaon
Employment Type: Full time
Reporting To: Operations Manager / Outlet Manager
ROLE PURPOSE

The Cafe Supervisor will be responsible for the day-to-day operations of the WOK TOSSED outlet, ensuring smooth service, consistent food quality, excellent customer experience, team discipline, hygiene, stock control and adherence to VOW/WOK TOSSED SOPs.

The Supervisor will be the key person responsible for the outlet during the assigned shift and must ensure that the outlet is operationally ready, well-staffed, clean, productive and commercially controlled.
KEY RESPONSIBILITIESA. Outlet Operations
Ensure smooth opening, operation and closing of the outlet as per SOP.
Conduct daily opening and closing checks.
Ensure all menu items are available and properly displayed.
Monitor order flow, preparation time and service speed.
Coordinate closely with the kitchen and service team.
Ensure recipes, portions,



presentation and serving standards are strictly followed.
Ensure all equipment is operational and report breakdowns immediately.
Maintain proper outlet ambience, cleanliness and overall presentation.

B. Team Management
Supervise and allocate duties to all outlet staff.
Ensure staff attendance, grooming, uniform and discipline.
Conduct daily shift briefing and communicate targets, offers and operational priorities.
Monitor staff productivity and performance.
Train recent employees on SOPs, menu, hygiene and customer service.
Ensure proper manpower deployment during peak hours.
Escalate attendance, performance or disciplinary issues to management.

C. Food Quality & Hygiene
Ensure consistent taste, quality, portion size and presentation.
Check food quality before and during service.
Ensure proper food storage, labelling and FIFO/FEFO practices.
Monitor food holding temperatures and wasta

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