The Retail Sales Executive will be responsible for handling walk-in customers at the showroom, understanding their requirements, explaining door and wood-related products, and ensuring a smooth sales and order coordination process while delivering an excellent customer experience.
KRA: Task / Activities
Handle walk-in customers at the retail showroom
Explain doors, frames, and related wood/timber products clearly to customers
Understand customer requirements and suggest suitable product options
Coordinate with internal teams for order processing and execution
Maintain basic customer details and sales records
Ensure proper showroom presentation and a positive customer experience
KPI: Performance Metrics
Walk-in customer conversion ratio
Accuracy and timeliness of order processing.
Customer satisfaction and repeat inquiries
Follow-up effectiveness and payment coordination
Maintenance of sales and customer records
Required Skills:
Retail / showroom sales experience
Robust product explanation and customer handling skills
Basic sales documentation and record maintenance
Communication skills in Tamil (mandatory)
Preferred skills
Basic English communication
Prior experience in doors, wood, timber, or allied industries
Familiarity with showroom sales processes