Key Responsibilities
Develop, implement, and monitor hospital quality management systems.
Ensure compliance with NABH, ISO, and other applicable healthcare standards.
Conduct internal audits and quality assessments.
Monitor quality indicators and prepare reports for management.
Coordinate quality improvement projects and patient safety initiatives.
Organize staff training on quality protocols and standard operating procedures (SOPs).
Investigate incidents, complaints, and non-conformities, and recommend corrective and preventive actions.
Maintain documentation related to quality and accreditation.
Collaborate with department heads to improve clinical and operational processes.