Key Responsibilities
Manage inbound Pay-Per-Call (PPC) technical support inquiries from customers across the US market.
Understand customer needs and recommend appropriate technical support solutions.
Effectively upsell printer support plans, antivirus subscriptions, and other value-added technical support services.
Build strong customer relationships through excellent communication and consultative selling.
Consistently achieve or exceed monthly sales targets and key performance indicators (KPIs).
Maintain accurate customer information, sales activities, and follow-ups within the CRM system.
Ensure a high standard of customer satisfaction while adhering to company policies and sales processes.
Required Qualifications
Minimum 1 year of proven experience in technical sales for the US market.
Hands-on experience handling Pay-Per-Call (PPC) inbound technical support calls.
Demonstrated success in upselling printer support services and antivirus solutions.
Proven track record of consistently meeting or exceeding monthly sales targets.
Excellent verbal communication, negotiation, and interpersonal skills in English.
Strong customer service, objection-handling, and closing skills.
Willingness to work rotational or night shifts aligned with US business hours.
Available for immediate joining.
Self-driven, target-oriented, and performance-focused.
Capable of working independently while contributing effectively within a team environment.
Positive attitude with strong analytical and problem-solving abilities.
Why Join Assistara?
Competitive salary with attractive performance-based incentives.
Excellent opportunities for qualified growth and career advancement.
Dynamic, collaborative, and growth-oriented work setting.
A supportive culture that recognizes performance and encourages continuous learning.