Manual Tester & Technical Support Executive

Job Details

Details

Information

Shift Timing

3:30 AM to 12:30 PM IST (Australian Support Shift)

Training Period Timing (for 1st 15days)

7:00 AM to 4:00 PM

Work Mode

Fully Work From Office

Location

Gurugram Sector 48

Travel Allowance

Morning commute allowance will be provided during early morning shifts

Experience Required

0.5 to 1 year preferred

Freshers

Roles & Responsibilities
Understand customer issues through real-time chat support.
Respond to customer queries professionally and clearly.
Provide troubleshooting steps and proper resolutions.
Investigate and debug customer-reported issues.
Reproduce bugs and identify possible root causes.
Coordinate with the development team for unresolved issues.
Perform manual testing of new and existing features.
Test workflows, validations, UI/UX behavior, and edge cases.
Verify bug fixes before release.
Create use cases and testing scenarios for recent features.
Help improve internal documentation and support articles.

Required Skills:




Positive communication skills in English.
Strong logical and analytical thinking.
Ability to identify bugs and explain issues clearly.
Attention to detail.
Basic knowledge of browser developer tools is a plus.
Experience with CRM systems or SaaS products is preferred.

Preferred Qualifications
Experience in manual software testing.
Experience in customer support/chat support.
Familiarity with bug tracking tools like Jira, ClickUp, Trello, etc.
Understanding of test cases and QA processes.

Key Qualities We Are Looking For
Problem-solving mindset
Patience while handling customers
Quick learner
Organized and responsible
Robust observation skills

Bonus Skills
Knowledge of automation testing tools
Basic SQL or database understanding
Familiarity with APIs and webhook testing
Experience with CRM or SaaS products

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):
fresher

📌 Manual Tester Gurugram
🏢 Inspity It Solutions
📍 Gurugram