This role requires a robust operational leader who can establish structure, accountability, consistency, and best practices across all aspects of restaurant operations while ensuring profitability and exceptional guest satisfaction.
Key ResponsibilitiesOperations Management & Standardization
Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all restaurant operations.
Establish service standards, workflow processes, and operational guidelines to ensure consistency.
Create systems and processes for front-of-house and back-of-house operations.
Identify operational inefficiencies and implement corrective measures.
Ensure smooth coordination between kitchen, service, housekeeping, stores, and management teams.
Develop operational checklists, opening and closing procedures, and shift management systems.
Conduct regular audits to ensure compliance with SOPs and service standards.
Team Leadership & Training
Recruit, train, supervise, and develop restaurant staff.
Establish performance standards and accountability measures.
Conduct regular training sessions on service excellence, guest handling, upselling, and SOP compliance.
Develop training manuals and onboarding processes for recent employees.
Monitor staff performance and implement continuous improvement plans.
Build a positive and high-performance work culture.
Guest Experience Management
Ensure exceptional guest satisfaction and service delivery.
Develop guest service protocols and complaint resolution processes.
Monitor guest feedback and online reviews and implement improvement strategies.
Handle escalated guest concerns professionally.
Ensure all guests receive a consistent and memorable dining experience.
Revenue Growth & Profitability
Drive restaurant sales and revenue growth.
Develop and implement upselling and cross-selling strategies.
Improve average order value and guest spending.
Monitor