For Teenaa Dental Care, the front office executive is the first impression of the clinic. The role should focus on patient experience, smooth clinic operations, and increasing patient retention—not just answering calls. Up-to-date dental clinics expect front office staff to handle appointments, patient communication, billing support, and coordination with dentists.
Front Office Executive - Teenaa Dental CarePosition
Front Office Executive / Patient Care Coordinator
Key Responsibilities1. Patient Reception
Welcome every patient with a smile.
Verify appointments and patient details.
Guide recent patients through registration.
Maintain a clean and organized reception area.
Appointment Management
Schedule appointments efficiently.
Send reminders via WhatsApp and phone.
Reschedule cancelled appointments.
Coordinate with doctors to minimize waiting time.
Telephone & WhatsApp Handling
Answer incoming calls professionally.
Respond to WhatsApp enquiries.
Explain clinic timings, services, and location.
Handle patient queries politely.
Billing & Payment
Generate invoices.
Collect payments (Cash/UPI/Card).
Maintain daily payment records.
Issue receipts.
Patient Relationship Management
Follow up after treatments.
Remind patients about review visits.
Wish patients on birthdays.
Collect Google reviews after successful treatment.
Encourage referrals.
Records Management
Update patient records.
Upload X-rays and treatment documents.
Maintain confidentiality.
Keep consent forms organized.
Clinic Coordination
Coordinate with dentists and assistants.
Inform doctors about patient arrival.
Prepare patient files before consultation.
Manage daily appointment flow.
Inventory Support
Monitor front office stationery.
Check availability of patient kits.
Inform management about shortages.
Marketing Support
Take patient testimonials (with consent).
Share oral he