We are looking for energetic, empathetic, and people-oriented individuals to join our team

of concierge care. In this role, you will own the patient’s journey outside the clinical

workplace and ensure a seamless, warm, and effective experience from entry to exit. If

you enjoy interacting with people, thrive in high-energy environments, and are comfortable

using technology, we would love to meet you.

Key Responsibilities

Patient Journey Ownership
Manage and support the entire patient journey
Ensure adherence to appointment schedules with the goal of zero wait time.
Engage and assist patients both within and outside the hospital premises
Ensure the patient has an effective and seamless experience at the hospital

Coordination & Communication
Act as the liaison between patients, care counsellors, and vitals nurses.
Coordinate with multiple internal teams to ensure seamless OPD floor operations.
Provide real-time updates, support, and guidance to patients and their families.

Operational Excellence




Work collaboratively with the team to maintain efficiency and service standards.
Support daily operational tasks to ensure the OPD floor is well-managed, safe, and

service-oriented.

Desired Qualities
Strong empathy and interpersonal skills
High energy, positive attitude, and excellent communication
Ability to speak English, Kannada, and Hindi proficiently. Any other languages over

and above the listed ones are welcome.
Comfortable using technology and digital tools
Naturally people-friendly and approachable
Ability to adapt as the team evolves

Work Expectations
Minimum 9-hour shifts
Variable shift timings
6-day work week with rotational Sunday working
Role requires considerable standing (not a desk-based job)
Probation: 1 month (mandatory)

Preferred Backgrounds
Hospitality: Hotels, salons, airports, restaurants, cafés
Healthcare: Hospitals, clinics, skin/derma clinics
Events & Services: Concierge, guest relations, cus

📌 Community Manager Koramangala
🏢 Superhealth Hospital
📍 Koramangala