Job description:
Job Summary

The Service Advisor is the primary point of contact between customers and the workshop. The role involves understanding customer concerns, preparing job cards, coordinating with the workshop team, providing repair estimates, ensuring timely vehicle delivery, and delivering excellent customer service while achieving service and revenue targets.

Key Responsibilities:
Welcome customers and understand their vehicle service requirements.
Conduct vehicle walk-around inspections and record customer complaints.
Prepare accurate job cards and explain repair requirements to customers.
Coordinate with technicians and workshop supervisors for vehicle diagnosis and repairs.
Prepare repair estimates and obtain customer approval before commencing work.
Monitor repair progress and provide regular updates to customers.
Ensure timely delivery of vehicles as per committed timelines.
Recommend additional services, maintenance packages, and genuine spare parts to customers.
Coordinate with the Spare Parts Department to ensure parts availability.




Verify completed repairs and conduct final quality checks before vehicle delivery.
Explain the work carried out and invoice details to customers.
Handle customer complaints professionally and ensure prompt resolution.
Maintain complete service records and customer history.
Achieve customer satisfaction (CSI) and service revenue targets.
Follow manufacturer guidelines, dealership policies, and safety standards.

Required Qualifications
Diploma/Degree in Automobile Engineering or Mechanical Engineering.
ITI with relevant experience may also be considered.
1 to 6 years of experience as a Service Advisor in an automobile dealership or workshop.

Technical Skills
Customer Relationship Management
Job Card Preparation
Vehicle Inspection
Technical Knowledge of Automobile Systems
Repair Estimation
Workshop Coordination
Spare Parts Coordination
Warranty Process Knowledge

📌 Service Advisor Ankleshwar (India)
🏢 Kataria Motors
📍 India