Work Arrangement:
1 Position: Mandatory to work from the client location in Mumbai
3 Positions: Fully Remote
Note: The vendor must provide a laptop as per the project's required configuration.
Job Summary
Key Responsibilities
Functional Responsibilities
Gather, analyze, and document business requirements related to Field Service Operations.
Conduct requirement gathering workshops and stakeholder discovery sessions.
Prepare Functional Requirement Documents (FRDs), Solution Design Documents (SDDs), and user stories.
Configure and implement ServiceNow FSO modules, including:
Work Orders
Work Order Tasks
Agent Mobile App
Dispatcher Workspace
Scheduling & Dispatch
Assignment Rules
Service Territories
Technician Management
Inventory & Asset Integration
Support User Acceptance Testing (UAT) and business demonstrations.
Conduct Show & Tell sessions and provide end-user training.
Technical Responsibilities
Develop Flow Designer flows and Business Rules.
Configure Work Order lifecycle management.
Implement Scheduling Policies and Energetic Scheduling.
Develop reports and dashboards.
Integrate ServiceNow FSO with:
Asset Management
CMDB
ITSM
Support data migration, deployment, and production releases.
Required Skills:
Strong hands-on experience with the ServiceNow platform.
Proven expertise in ServiceNow Field Service Operations (FSO).
Valuable knowledge of:
ITSM
CMDB
Asset Management
Mobile Agent
Flow Designer
IntegrationHub
Experience working in Agile/Scrum environments.
Robust understanding of service delivery and field workforce management processes.