What You'll Do
Contact patients for regular treatment follow-ups and monitor their progress.
Call patients to remind and confirm upcoming appointments.
Follow up with patients who have missed or delayed their clinic visits and encourage treatment continuity.
Handle patient inquiries and complaints professionally, ensuring timely coordination with the doctor or clinic team.
Provide accurate information about appointments, treatment schedules, and clinic services.
Schedule, reschedule, and manage patient appointments.
Update patient records, follow-up notes, and appointment details in the clinic management software.
Maintain daily call logs, reports, and patient data using Google Sheets, Microsoft Excel, or other digital tools.
Coordinate with doctors and front desk staff to ensure smooth patient communication and service.
Maintain patient confidentiality and ensure all records are accurate and up to date.
What We're Looking For
Excellent communication skills in Hindi and Marathi.
English communication is an added advantage.
Strong interpersonal and customer service skills with a polite and empathetic approach.
Basic computer proficiency and the ability to quickly learn and use clinic management software.
Good typing speed and accurate data entry skills.
Solid organizational and time management abilities.
Ability to multitask and handle patient conversations professionally.
Prior experience in telecalling, customer support, or a healthcare/clinic environment is preferred but not mandatory.
What We Offer
Competitive salary based on experience and skills.
Skilled and supportive work environment.
Training on clinic software and patient communication processes.
Prospects to develop administrative and customer service skills.
Long-term career growth and performance-based development prospects.