ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Roles and Responsibilities
Technical: Maintains Ophthalmology / Microsurgery equipment
Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Repairing, installing, and servicing ZEISS medical technology equipment and software solutions




Competence in delivering remote service to diagnose or repair
Accurately diagnosing and resolving technical issues relating to IT networks, servers,

cloud based technologies and solutions
Providing technical support to colleagues and customers
Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers

Quality Specific Goals:
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications:

📌 Field Service Engineer Kolkata
🏢 ZEISS Group
📍 Kolkata