Key Responsibilities:
Handle customer inquiries via calls
Resolve customer complaints, provide appropriate solutions, and ensure follow-up.
Maintain customer satisfaction through effective problem-solving.
Keep records of customer interactions, transactions, comments, and complaints.
Meet performance metrics such as quality, accuracy, and call handling time.
Follow standard operating procedures (SOPs) and adhere to company policies.
Escalate unresolved queries to the appropriate departments as needed.

Required Skills and Qualifications:
Minimum 10+2 (Higher Secondary); graduation preferred.
Positive communication skills (verbal and written).
Basic computer knowledge and typing speed.
Ability to handle pressure and multi-task in a quick-paced setting.
Willingness to work in rotational shifts (day/night shifts if applicable).
Customer-centric approach with a problem-solving attitude.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Asansol
🏢 BPO Convergence
📍 Asansol