Key Responsibilities:
Current Business Processing
Banking of Initial Renewal Premium
Managing Petty cash vendor payments
Retention of Surrender Requests, Freelook and Miselling request
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Service to Sales and Service to Recruitment
Managing office administration assets and upkeep of the same
Persistency calling
Measure of Success:
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be 10 days
Surrender Requests
Desired qualifications and experience:
Graduate / Post-Graduate in any discipline.
1- 2years experience handling front end customer services
Knowledge of service quality is required
Knowledge and skills required:
Must be highly customer centric
Excellent communication skills
Valuable co-ordination skills
Data management on Excel should be valuable