We are looking for a Customer Service Executive to be the voice of our brand. In this role, you’ll own the end-to-end customer experience - answering inquiries, resolving order issues, protecting our account health, and turning negative feedback into loyal customers.
Key Responsibilities
Issue Resolution: Autonomously resolve order issues and issue refunds up to approved limits; escalate higher-value requests appropriately.
Reputation & Fraud Management: Respond to negative reviews to improve satisfaction and file disputes with shipping evidence against fraudulent claims.
Process & Reporting: Use and refine brand response templates, follow escalation pathways for sensitive issues, and track key CS metrics.
What We’re Looking For
Positive written English with an empathetic, qualified tone.
Confident decision-maker comfortable working independently within policy guidelines.
Detail-oriented with strong documentation habits.
Available and reliable during US business hours.
Pay: ₹18,000.00 - ₹25,000.00 per month
Perks:
Food provided
Leave encashment
Paid sick time
Paid time off
Work Location: In person
📌 Customer Service Representative Vastrapur
🏢 Zorilla Marketing
📍 Vastrapur
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