Account Development and Growth
Act as the single point of contact for assigned key accounts.
Build and maintain solid, trust-based relationships at all levels of the customer’s organization.
Conduct regular business reviews (monthly, quarterly, annual) with customers to review KPIs, performance trends, and improvement actions.
Proactively identify and resolve service issues and escalations, ensuring high levels of customer satisfaction.
Ensure all contractual obligations and SLAs are met or exceeded
Key Account Excellence
Pro-actively manage and develop for allocated portfolio of customers.
Serve as the primary point of contact for communication with the assigned clients.
Conduct regular business reviews with clients (Monthly, quarterly, annual) to ensure agreed KPIs are met.
Lead and engage stakeholders in face-to-face customer meetings such as current product instruction, KPI meetings, etc.
Proactively manage client escalations, resolve service issues, and maintain high levels of client satisfaction.
Coordinate with the (Global/Local) Account Managers to gather information to further qualify opportunities for pursuit and development.
Closely cooperate with the overall account owner (Global Leads) as required.
Strategic Growth
Develop/implement account strategies to grow share of wallet and profitability.
Identify and pursue new opportunities within the customer’s business, including cross-selling, current tradelanes or solutions
Collaborate with global and regional sales teams to align customer strategies with overall commercial goals.
Participate in rate negotiations, contract renewals, and local deal governance ensuring compliance with company standards.
Operational Performance & Governance
Support onboarding of new business and ensure proper implementation
Lead operational performance reviews and manage end-to-end service delivery quality.
Develop, maintain, and enforce Stand