Job description:
Suncrypto, a leading cryptocurrency exchange platform, is seeking a passionate and dedicated Customer Support Executive to join our dynamic team. We are looking for a highly motivated individual with excellent communication and problem-solving skills to provide exceptional customer service.
Requirement:
Minimum 6 months -1 years of experience in customer support or a related field.
Excellent communication and interpersonal skills.
Basic understanding of cryptocurrency concepts.
Solid problem-solving abilities.
Ability to work effectively in a quick-paced environment.
Role and responsibility:
Providing accurate and helpful information regarding Suncrypto's platform, products, and services.
Troubleshooting and resolving customer technical issues and account-related concerns.
Escalating complex issues to the appropriate internal teams when necessary.
Maintaining a positive and skilled demeanor while interacting with customers.
Contributing to the development of knowledge base articles and FAQs.
Staying updated on the latest cryptocurrency trends and regulations.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Advantages:
Health insurance
Provident Fund
Application Question(s):
Do you have any Cryptocurrency knowledge or work experience ?
Are you fluent in English speaking?