We are looking for a calm, compassionate and responsible Patient Relationship Officer to support patients throughout their healthcare journey.
Key Responsibilities:
Speak with patients and leads, understand their medical needs and guide them appropriately.
Explain treatment options, hospital processes, estimated costs and next steps in a simple and explicit manner.
Coordinate appointments, consultations, reports and hospital visits.
Accompany patients to hospitals when required and support them during admission, consultation or treatment.
Maintain regular follow-up with patients and their families.
Handle sensitive situations with patience, empathy and professionalism.
Requirements:
Positive communication and interpersonal skills.
Ability to understand and explain basic medical information.
Calm, composed and patient-focused approach.
Willingness to travel locally and visit hospitals when needed.
Healthcare, hospital coordination or patient counselling experience will be preferred.